Frequently Asked Questions
Everything you need to know about bringing CUCKOO comfort into your home.
What is the typical shipping timeframe for furniture and home decor?
Standard orders are processed within 2-3 business days. Large furniture items typically arrive within 7-14 business days via our specialized white-glove delivery partners to ensure your items reach you in perfect condition.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made upholstery or final sale items are not eligible for return.
Do CUCKOO products come with a warranty?
Yes, all our furniture pieces come with a 1-year limited warranty covering manufacturing defects in materials and workmanship. This ensures your investment is protected against structural issues.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link. For oversized items, our delivery partner will also contact you directly to schedule a convenient delivery window.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna, allowing you to pay for your home upgrades over time.
Are the materials used in your products eco-friendly?
At CUCKOO, we prioritize sustainability. Many of our collections feature FSC-certified wood, recycled textiles, and non-toxic finishes to ensure a healthy environment for your home and the planet.